Customer Service
Where is my order?
You can access your order status and history by signing in and viewing in your account.
To track your order, click on the tracking number next to the order to view the delivery status of your
order.
*Please note: Some carriers may not have tracking information available for up to 24 business hours after
the order is shipped.
ORDER CANCELLATIONS
If you would like to cancel an online order after it has been placed, please contact us by phone at (972)
765 – 2604 within one hour of placement. We will do our best to accommodate your request. Once an
order is processing, we regret that it cannot be changed or cancelled.
If your order is cancelled, you will receive an email notice to advise you of the cancellation. You will not
be billed for any cancelled items. If you have questions about a cancelled order, please contact our us at
(972)765-2604.
PAYMENT OPTIONS
We accept the following payment methods:
American Express
Discover
MasterCard
Visa
PayPal
We do not accept:
CODs
Layaway plan
Personal checks
Money orders
Important information: For your security, your billing name and address must match that of the credit card
used for payment. We reserve the right to cancel any order that does not match these criteria.
SALES TAX
We are required by law to collect state sales tax on orders being shipped to the following states – New
York, & Texas. Sales tax will is charged on the total purchase*, including shipping and handling charges
and gift-wrap services. If you have other questions regarding sales tax, please feel free to Contact Us.
SECURITY ONLINE
At Lucky Elixir Inc., we understand how important security is to you. When you place an order on
LuckyElixir.com, we encode your information using Secure Socket Layer (SSL) encryption technology.
This is the most advanced consumer online security technique to date. You can be assured that your
order will be placed safely and securely. We employ government approved encryption software. To find
out more about SSL encryption software go to:
http://compnetworking.about.com/cs/securityssl/g/bldef_ssl.htm?terms=ssl
In order for encryption to take place, your browser must have the SSL protocol. The browsers that have
this software are the following:
AOL 5.0 and higher
Internet Explorer 5.0 and higher
Mozilla Firefox
Netscape 6.0 (Windows only)
Safari
Google Chrome
PROMOTIONAL OFFER CODES
Simply enter your offer code in the text box marked “Offer Code” on the Billing page during the Checkout
process. When an offer code is accepted, it will be displayed on the “Order Review” page. Please Note:
Offer codes are case sensitive and should be entered exactly as they appear. Only one offer code may
be used per online order.
GIFT WRAP SERVICE
LuckyElixir.com. offers Gift Wrap Services throughout the year. Gift orders always receive special care at
By LuckyElixir.com. We will be gladly gift wrap your order and include a a note card with your personal
greeting.
Please be sure the select the “Gift Wrap” option during checking and include any note in the text box
provided.
Please note: Multiple items within a single gift order will be presented as one gift package.
DELIVERY AND RETURN
SHIPPING AND DELIVERY TERMS:
Goods will be shipped to the delivery address specified during ordering procedure.
DELIVERY DELAYS:
Delivery times are as indicated below:
We ship anywhere in the world!
Any times or dates for delivery are the responsibility of FedEX, LuckyElixir.com be liable for any delay in
delivery. Delay in delivery of any Goods shall not relieve Customer of its obligation to accept delivery
thereof. Deviations in quantity of Goods delivered from that stated in Seller’s Confirmation shall not give
Customer the right not to accept the Goods. Customer shall be obligated to pay the rate specified in
Seller’s Confirmation for the quantity of Goods delivered.
RETURNS - EXCHANGES - REFUNDS
It is the responsibility of the Customer to check the state of the packaging and the contents of the order
on receipt of the Goods and to indicate any reservations on the delivery docket if the order appears to
have been opened or damaged. Signature, without reservation, of the delivery docket by the Customer is
deemed to signify acceptance of the order. Lucky Elixir.com may not in any case be held responsible for
any deterioration in the quality of the Goods and their packaging due to shipment.
CANCELLATION:
To be taken into consideration, any request to cancel an order must be made before dispatch of the
Goods. This cancellation must be notified directly to the Customer Department of luckyelixir.com by
telephone by calling us at (972) 202-8365 or by e-mail to order@luckyelixir.com.
EXCHANGE:
In the event that the Customer is not satisfied with the Goods ordered from By LuckyElixir.com, despite
the care and attention devoted by the latter to selecting its Goods.
Exchanges are allowed within 14 days of purchase and only in cases where the purchased goods are in
the originally received condition, and after having informed the Customer Department of in writing to
order@LuckyElixir.com, return the Goods at his/her own expense and in their original packaging to the
following address
Lucky Elixir
Returns Department
Suite A112
6121 W. Park Blvd
Plano, TX 75024
United States
We look forward to bringing you the outmost natural fragrance experience back by a great team of
customer service.
You can access your order status and history by signing in and viewing in your account.
To track your order, click on the tracking number next to the order to view the delivery status of your
order.
*Please note: Some carriers may not have tracking information available for up to 24 business hours after
the order is shipped.
ORDER CANCELLATIONS
If you would like to cancel an online order after it has been placed, please contact us by phone at (972)
765 – 2604 within one hour of placement. We will do our best to accommodate your request. Once an
order is processing, we regret that it cannot be changed or cancelled.
If your order is cancelled, you will receive an email notice to advise you of the cancellation. You will not
be billed for any cancelled items. If you have questions about a cancelled order, please contact our us at
(972)765-2604.
PAYMENT OPTIONS
We accept the following payment methods:
American Express
Discover
MasterCard
Visa
PayPal
We do not accept:
CODs
Layaway plan
Personal checks
Money orders
Important information: For your security, your billing name and address must match that of the credit card
used for payment. We reserve the right to cancel any order that does not match these criteria.
SALES TAX
We are required by law to collect state sales tax on orders being shipped to the following states – New
York, & Texas. Sales tax will is charged on the total purchase*, including shipping and handling charges
and gift-wrap services. If you have other questions regarding sales tax, please feel free to Contact Us.
SECURITY ONLINE
At Lucky Elixir Inc., we understand how important security is to you. When you place an order on
LuckyElixir.com, we encode your information using Secure Socket Layer (SSL) encryption technology.
This is the most advanced consumer online security technique to date. You can be assured that your
order will be placed safely and securely. We employ government approved encryption software. To find
out more about SSL encryption software go to:
http://compnetworking.about.com/cs/securityssl/g/bldef_ssl.htm?terms=ssl
In order for encryption to take place, your browser must have the SSL protocol. The browsers that have
this software are the following:
AOL 5.0 and higher
Internet Explorer 5.0 and higher
Mozilla Firefox
Netscape 6.0 (Windows only)
Safari
Google Chrome
PROMOTIONAL OFFER CODES
Simply enter your offer code in the text box marked “Offer Code” on the Billing page during the Checkout
process. When an offer code is accepted, it will be displayed on the “Order Review” page. Please Note:
Offer codes are case sensitive and should be entered exactly as they appear. Only one offer code may
be used per online order.
GIFT WRAP SERVICE
LuckyElixir.com. offers Gift Wrap Services throughout the year. Gift orders always receive special care at
By LuckyElixir.com. We will be gladly gift wrap your order and include a a note card with your personal
greeting.
Please be sure the select the “Gift Wrap” option during checking and include any note in the text box
provided.
Please note: Multiple items within a single gift order will be presented as one gift package.
DELIVERY AND RETURN
SHIPPING AND DELIVERY TERMS:
Goods will be shipped to the delivery address specified during ordering procedure.
DELIVERY DELAYS:
Delivery times are as indicated below:
We ship anywhere in the world!
Any times or dates for delivery are the responsibility of FedEX, LuckyElixir.com be liable for any delay in
delivery. Delay in delivery of any Goods shall not relieve Customer of its obligation to accept delivery
thereof. Deviations in quantity of Goods delivered from that stated in Seller’s Confirmation shall not give
Customer the right not to accept the Goods. Customer shall be obligated to pay the rate specified in
Seller’s Confirmation for the quantity of Goods delivered.
RETURNS - EXCHANGES - REFUNDS
It is the responsibility of the Customer to check the state of the packaging and the contents of the order
on receipt of the Goods and to indicate any reservations on the delivery docket if the order appears to
have been opened or damaged. Signature, without reservation, of the delivery docket by the Customer is
deemed to signify acceptance of the order. Lucky Elixir.com may not in any case be held responsible for
any deterioration in the quality of the Goods and their packaging due to shipment.
CANCELLATION:
To be taken into consideration, any request to cancel an order must be made before dispatch of the
Goods. This cancellation must be notified directly to the Customer Department of luckyelixir.com by
telephone by calling us at (972) 202-8365 or by e-mail to order@luckyelixir.com.
EXCHANGE:
In the event that the Customer is not satisfied with the Goods ordered from By LuckyElixir.com, despite
the care and attention devoted by the latter to selecting its Goods.
Exchanges are allowed within 14 days of purchase and only in cases where the purchased goods are in
the originally received condition, and after having informed the Customer Department of in writing to
order@LuckyElixir.com, return the Goods at his/her own expense and in their original packaging to the
following address
Lucky Elixir
Returns Department
Suite A112
6121 W. Park Blvd
Plano, TX 75024
United States
We look forward to bringing you the outmost natural fragrance experience back by a great team of
customer service.